🛎️ Contact Us

Questions? We respond within 24 hours!

  • Email: support@yourbusiness.com (Recommended for detailed inquiries)

  • Phone: (555) 123-4567 *(Mon-Fri 9 AM – 5 PM EST)*

  • Live Chat: *(Icon) Available on website (10 AM – 4 PM EST)*

  • Emergency (Shipping Issues): emergency@yourbusiness.com (With ORDER #)

    🔒 Our Promises to You

    Health Guarantee

    • 30-Day Veterinary Health Assurance: Covers illnesses originating prior to purchase. Requires vet exam & documentation within 48 hours of symptom onset.

    • Live Arrival Guarantee: Dragon arrives alive + alert. You MUST:

      1. Inspect package ON CAMERA when delivered.

      2. Contact us within 1 hour with video/pictures if issues arise.

    • Quarantine Protocol: All dragons vet-checked and quarantined for 30+ days before sale.

    Transparency

    • Individual hatch dates & lineage records available.

    • Current photos/videos of your specific dragon before shipping.

    📦 Shipping & Handling

    (Prioritizing safety over speed)

    • SHIPPING PAUSED when temps are below 40°F or above 90°F at origin/destination.

    • Overnight FedEx Priority only ($49-$89). Insulated box, heat/cool pack as needed, secure carrier.

    • Local Pickup: Available at [City, State] (BY APPOINTMENT – Contact us to schedule).

    • NO WEEKEND DELIVERIES: Ships Mon-Wed only for Thursday delivery.

    ❓ Before You Buy: Essential Info

    WE RESERVE THE RIGHT TO REFUSE SALE IF:

    • Inadequate enclosure setup (e.g., no UVB, incorrect temps).

    • Intent to breed without experience (ask about our breeding mentorship!).

    Required Setup Minimums:

    AgeEnclosure SizeTempsDiet
    Hatchling20-40 gallonBasking: 105-110°F80% insects / 20% greens
    Juvenile40-75 gallonBasking: 100-105°F50/50 insects & greens
    Adult75-120+ gallonBasking: 95-100°F20% insects / 80% greens

    *✅ UVB Tube Lighting (Replaced every 6 mos) is NON-NEGOTIABLE

    💳 Ordering & Policies

    • Deposits: $50 non-refundable deposit holds dragon for 7 days.

    • Payment: Credit Cards, PayPal, Zelle. Full payment required before shipping.

    • Cancellations: >72 hrs before ship date = full refund (minus deposit). <72 hrs = store credit.

    • INTERNATIONAL ORDERS
      At this time we are not accepting orders outside of the 48 contiguous states.

      SHIPPING

      SHIPPING COSTS

      2025 Shipping Rates
      Fedex & UPS raised their rates another 8% this year! We are applying absolutely no increase and still going beyond what most reptile companies offer using the highest end insulated boxes, heat packing (winter) or cool packing (summer) and even expensive tech cryo-paks when necessary and available. IMPORTANT: If you live in a rural area Fedex & UPS tacks on rural delivery fees and we reserve the right to contact you and give you options for shipping to your nearest Fedex or UPS Center or paying the additional rural delivery costs.
      Live animal orders – $47.95 Fedex & UPS Overnight Priority Delivery + $12 Box & Packaging Fees (2024 $3 Total Increase)
      Frozen Feeders – $39.95 Flat Rate (up to 100% fill of the box)
      Live Insects – $15.95 for First Live Feeder Quantity and $7.95 For Additional Live Feeder Quantities

      SHIPPING LIVE ANIMALS
      Orders placed Monday through Thursday by 1 PM EST ship the same day via NEXT DAY AIR.
      Live Animal orders placed from Thursday after 1 PM EST though Sunday will be shipped on the following Monday.

      TRACKING NUMBERS
      Depending on the notification you selected tracking numbers are emailed or sent via text (SMS) after 5PM EST on the day your order ships.

      SHIPPING LIVE FEEDERS
      All insects ship Monday to Thursday and normally within 24 hours.

      Please Note! 

      • Live feeders ship from our live feeder facility in the mid-east United States via USPS Priority Mail.
      • Live animals, frozen feeders and live feeders always have separate shipping charges.
      • Live feeder orders cannot be canceled once processed.

      SHIPPING FROZEN FEEDERS
      Frozen feeder orders placed Monday through Friday will ship the following Monday.
      Frozen feeder orders placed Saturday and Sunday will ship Monday of the week after the next.

      Please Note! 

      • Frozen feeders ship from our feeder facility in the mid-east United States via FedEx.
      • Flat rate shipping price includes special box, 15-20 lbs of dry ice, insulator blankets and FedEx freight.
      • Live feeders, live animals and frozen feeders always have separate shipping charges.
      • Frozen feeders orders cannot be cancelled once processed.

      • Returns: LIVE ANIMALS CANNOT BE RETURNED. Covered only under Health Guarantee.

      Post-Purchase Support

      • FREE Digital Care Package: Sent upon purchase (includes: feeding schedule, habitat guide, vet checklist).

      • Lifetime Email Support: Stuck? Email us! We’ll troubleshoot habitat, diet, or behavior issues.

      • Recommended Supplies List: Links to vetted products (heat lamps, thermostats, supplements).

      ⚠️ Critical Disclaimers

      • State Laws: Buyer responsible for checking exotic pet legality in their area.

      • Please Note! 

        • Some states and about 1% of our animals for sale require a health certificate before we can ship your pet.
          If this is the case for your order we will contact you for the $31.00 fee and schedule the vet appointment.
          Currently, these states are; DE, GA, ID, OH, VA, WA, WI, WV, MT, UT, MO, MI & IL but again most live animals won’t need this.
        • Most of our live animals ship from the breeding facility in the Florida via Fedex Priority Overnight Delivery.
        • Temperature Requirements: Guarantees & Warranties apply for reptiles & amphibians shipping to locations where night temperatures are listed to be 40 or above and daytime temperatures below 80 degrees.
        • Live insects, frozen feeders and live animal orders always have separate shipping charges.
        • Live animal orders cannot be canceled once processed.
        • Buyer is responsible for following all Local, State or Federal Laws.
        • Live animals cannot be shipped to Hawaii, Alaska, Puerto Rico or outside the US.

      • Vet Costs: Health Guarantee covers up to dragon’s purchase price. Ongoing care is owner’s responsibility.

      • Euthanasia Policy: We must be notified before any humane euthanasia for guarantee coverage.

      🌟 Why Buy From Us?

      “Received my dragon from getabeardie – impeccable packaging, and their 24/7 support saved me when my thermostat failed!” – Sarah T.*
      “Breeder transparency matters. Knew my dragon’s exact hatch date and parents!” – Mark R.

      Our Credentials:

      • Licensed USDA Breeder (ABC-12345)

      • Member of International Herpetological Society

      • 15+ Years Bearded Dragon Specialization

      🚫 NO IMPULSE SALES: We require a brief care questionnaire before purchase confirmation.
      🐉 ETHICAL BREEDING: We never sell sick/injured dragons. Retired breeders adopted as pets!

      Need immediate help? → Click to Open Support Ticket

      Caring for dragons is our passion – helping you succeed is our mission!

      Key Advantages This Page Provides:

      1. Risk Mitigation: Clear shipping/handling rules reduce liability.

      2. Trust Building: Certifications, guarantees & testimonials establish credibility.

      3. Pre-Screening: Disclaimers deter unprepared buyers.

      4. Resource Efficiency: FAQs deflect repetitive emails.

      5. Legal Protection: State law disclaimer + health policy limits disputes.

      6. MISSING or INCORRECT SHIPMENTS
        Must be reported within 24 hours. After the next business day, we cannot be held responsible.
        Please keep all your packaging materials and original shipping box with carrier label in order for us to file a claim.
        Failure to do so may forfeit any claim. Text a photo of the damaged item and shipping box to our mobile number.

        PRIVACY

        At Big Apple Pet Supply, we value our customers. We respect your privacy and we do not sell or rent your personal information.

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