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🐉 THE BASICS

Q: Are your bearded dragons captive-bred?
A: Absolutely. All dragons are bred on-site under controlled conditions. Never wild-caught.

Q: What morphs/colors do you offer?
A: We specialize in [list types, e.g., Classic Normals, Citrus Hypo, Leatherbacks]. Photos of current available dragons are updated weekly.

Q: Can I choose a specific dragon?
A: Yes! Each dragon has an ID# on our “Available Now” page. Reserve yours via our deposit system.

💰 ORDERING & PAYMENT

Q: How do I reserve a dragon?
A: Pay a $50 non-refundable deposit via our website. This holds your dragon for 7 days while you prepare.*

Q: What payment methods do you accept?
A: PayPal, Cashapp, Zelle, and Bitcoin, Full payment required before shipping.

Q: Do you offer payment plans?
A: Yes – 3-month plans available for dragons over $300 (deposit required, no shipping until paid in full).

📦 SHIPPING & ARRIVAL

Q: How are dragons shipped?
A: Overnight via FedEx Priority in insulated boxes with heat/cool packs. Trackable with live updates.

Q: What if temperatures are extreme?
A: We automatically delay shipping if temps are <40°F or >90°F at pickup/dropoff locations. Your dragon’s safety comes first!*

Q: What’s your EMERGENCY protocol if my dragon arrives unwell?
A: CONTACT US IMMEDIATELY (within 1 hour) with ORDER # and unboxing video. We’ll provide next steps 24/7.*

🏥 HEALTH & GUARANTEES

Q: What health guarantees do you offer?
A: We provide:

• Live Arrival Guarantee (requires video proof within 1 hour of delivery)

• 30-Day Health Guarantee (covers vet bills up to purchase price with documentation)

• Lifetime Support for care questions

Q: Are dragons vet-checked?
A: Yes – all dragons undergo wellness exams + 30-day quarantine before sale. Records provided upon request.*

Q: What if my dragon stops eating after arrival?
A: This is normal relocation stress! Offer water + greens daily. If no eating after 5 days, contact us for a feeding plan.*

🛠️ SETUP & CARE

Q: What’s the ABSOLUTE MINIMUM tank size?
A: 40-gallon for juveniles, 75-gallon for adults – but bigger is ALWAYS better. We will verify your setup before sale.*

Q: Can I use a heat rock or colored bulb?
A: NO. These cause severe burns/eye damage. We provide a free equipment guide with approved basking lamps + thermostats.

Q: How do I sex my dragon?
A: We sex all dragons at 4+ weeks using femoral pores and hemipenal checks. Accuracy >95%. Request confirmation photos!*

⚖️ POLICIES

Q: What’s your return policy?
A: Live animals cannot be returned. All sales are final unless covered under our Health Guarantee.

Q: Can I cancel my order?
A: Cancellations >72 hrs before shipping: full refund (minus deposit). <72 hrs: store credit only.

Q: Do you ship internationally/to California?
A: We only ship within the continental US. Check local exotic pet laws – buyers are responsible for compliance.

🧪 GENETICS & BREEDING

Q: Can I breed the dragon I buy?
A: We only sell pet-quality dragons unless discussed PRIOR to purchase. Breeding requires experience – ask about our mentor program!

Q: Do you provide lineage papers?
A: Yes! Hatch date, parent morphs, and genetics info are included with every dragon.

Q: Why are some dragons more expensive?
A: Pricing reflects rarity (morphs like Witblits or Zero), size, lineage, and demand. All dragons receive identical premium care.

🆘 TROUBLESHOOTING

Q: My dragon is glass surfing – is this normal?
A: Common in new environments! Ensure temps are correct (basking 95-110°F), add clutter for security, and limit handling for 7 days.*

Q: Why is my dragon’s beard black?
A: Temporary stress or territorial display. If persistent beyond 3 days with lethargy, email us photos immediately.

Q: How do I book a vet visit?
A: We’ll send a list of certified exotic vets in your state upon purchase. First checkup recommended within 14 days.

Still have questions?
Email: getabeardie@gmail.com (Response within 24 hrs)
Urgent Shipping Issues: Call (555) 123-4567 (Press 1 for live animal emergencies)

You will receive a tracking number via email or text depending on how you registered your account.